Ace Escrow, Inc. has
prepared this Privacy Act Notice to inform you of the care we take in
safeguarding your personal information and in complying with applicable federal
and state privacy laws and our own internal standards and best practices. This notice also informs you regarding our
collection, storage and use of information that you and others give us during
the processing of your escrow transaction. The information in this Privacy Act Notice applies to our current and
former clients.
1. Categories
of Information We Collect. We
collect nonpublic personal information about you from the following sources:
A. Information
from you in letters, memorandums, e-mails, electronic transmissions, telephone
messages, forms, and other communications as well as in escrow instructions and
on forms including Statements of Identity, data collection regarding the
financial status of the property or you and on other forms, including, but not
limited to, social security numbers, age or date of birth, e-mail addresses,
telephone numbers, real property purchased, leased or rented, bank account
numbers, bank or investment account, and debit card or credit card information;
and
B. Information
directly from third parties including real estate brokers/salespersons, mortgage
companies and lenders, title companies, contractors, bookkeepers and
accountants, attorneys, contractors, homeowners associations, insurance agents,
federal, state or local tax or governmental authorities or from others who may
give us information on forms or by other methods including but not limited to, letters,
memorandums, telephone, e-mails, facsimile transmission, and electronic transmissions.
C. Information
collected from cameras used for asset protection, identification purposes and security
purposes if we have installed them for use.
2. Categories
of Parties To Whom We Disclose. We
may disclose nonpublic personal information about you to the following types of
third parties:
A. Financial
service providers such as title insurance and underwritten title companies,
mortgage companies and lenders as well as insurance agents and companies
associated with your escrow transaction.
B. Nonfinancial
companies such as homeowners associations, attorneys, bookkeepers and
accountants, federal state or local tax or governmental authorities, real estate
sales brokers/salespersons, and others associated with your escrow
transaction.
C. Service
providers including contractors, structural pest control operators and others
rendering services to you or the real property or business that is the subject
of this escrow transaction.
We may also disclose
nonpublic personal information about you to nonaffiliated third parties as
permitted by law. Otherwise, we do
not sell, share, trade or rent your personal information or e-mail address to third
parties without your consent. We
will adhere to the privacy policies and practices as described in this Privacy
Act Notice.
We restrict access to your
personal and escrow file information to those employees who need to know that
information to provide products or services to you. We maintain reasonable technical and
organizational physical, electronic and procedural safeguards that comply with
federal regulations to guard your nonpublic personal information. Your information is stored in a secure
place on a secure computer and in physical files. When we replace computers, we erase old
disks or reformat them before disposal. When we dispose of old physical paper files, we have them shredded and
recycled by a bonded security company.
We may
be required to share personal information in response to a subpoena,
governmental investigation, court order or otherwise required by law. We reserve the right to report to law
enforcement agencies or to licensing or other governing governmental agencies,
any activities that we, in good faith, believe to be unlawful. We may also transfer personal
information in the event of a corporate sale, dissolution, merger, acquisition
or other such event.
We communicate with you
using multiple channels and vehicles to keep you up-to-date on the status of
your escrow transaction. Once you
provide us with your personal and contact information, we may contact you
through e-mail, direct mail, facsimile transmission or telephone. While we will endeavor to protect your
personal information, we do not certify or guarantee the security of
information you transmit to us, that being your responsibility and at your own
risk. We recommend you use
encrypted e-mail transmissions or other means to protect the security of your
personal information you send to us using e-mail transmissions.
If you do not wish for us to
communicate with you via these methods, or wish to update your personal
information, you may let us know by using any of the following:
1. Call
our office telephone number at the top of the letterhead and with your request
and current contact information.
2. Send
an e-mail with your request and current contact information to your escrow
officer at the top of the letterhead.
3. Send
a letter with your request and current contact information to us to the address
at the top of the letter addressed to the attention of your escrow officer.
In your communications, be
sure to include your full name, address, telephone number, current e-mail
address, escrow number and the specific changes in your personal information
you would like to make.
Your receipt of your escrow
instructions, supplemental/additional escrow instructions, escrow general
provisions or other documents accompanied by this Privacy Act Notice will
constitute your acknowledgement of receipt of the Privacy Act Notice. Our Privacy Act Notice may be amended
from time-to-time consistent with applicable privacy laws. In this case, we will post a notice of
such changes on our web site.
You may direct all questions
regarding the policies set forth in this Privacy Act Notice to your escrow
officer or to Privacy@aceescrow.com.
[Rev05/15]
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